1. Information We Collect

1.1 Account Information

When you create an account, we may collect information required to create and authenticate your account, such as:

• Mobile phone number.
• OTP or authentication information.
• Name or display name.
• Profile information.
• Profile image, if provided.

1.2 Waste Collection Information

When you schedule a waste collection, we may collect:

• Type of recyclable material.
• Approximate or reported quantity of waste.
• Collection date and time.
• Pickup address.
• Selected map location or coordinates, where applicable.
• Collection status and history.
• Order and pickup identification information.
• Waste collection services only available for Gurugram and Faridabad.

1.3 Location Information

The App find the location of the user. The user has to provide the address for waste material collection.

Location information may be used to facilitate pickup scheduling, display the selected location on a map, assign logistics partners and complete waste collection orders.

1.4 User-generated Content

If the user uses the community features, the content that you voluntarily upload may include:

• Text posts.
• Images or photographs.
• Comments.
• Likes and other interactions.

1.5 App Activity

We may collect information about your activity within the App, including:

• Bonus Points.
• Waste collection totals.
• Levels and achievements.
• Streak information.
• Game participation and scores.
• Rewards and redemption history.
• Leaderboard information.
• Pickup and order history.

2. What we do with your Information

We collect the information for following purpose:

• Create and manage user accounts.
• Authenticate users through OTP verification.
• Schedule and manage waste collection.
• Assign and coordinate logistics partners.
• Display pickup locations and maps.
• Track Bonus points, levels, streaks and rewards.
• Operate games and community features.
• Display leaderboards.
• Improve the App and its functionality.
• Maintain security and prevent misuse.
• Comply with applicable legal obligations.

3. User-Generated Content

If you publish content through the community section, that content may be visible to other users depending on the functionality and visibility settings of the App.

Users should not publish sensitive personal information, private addresses, phone numbers, passwords, OTPs or other confidential information in public posts or comments.

4. Children’s Privacy

The Plannex mobile application is designed for adult users aged 18 years and above.

During registration, information necessary to verify that you meet our minimum age requirement.

We may use this information to:

• Verify eligibility to register and use the App.

• Prevent accounts from being created by individuals under 18.

• Maintain compliance with applicable laws and platform requirements.

• Investigate suspected misuse or inaccurate registration information.

If we discover that an account belongs to an individual under 18, we may restrict access, suspend the account, or take appropriate steps to delete the account and associated personal information, subject to applicable legal requirements.

5. Sharing of Information

We do not sell users’ personal information. We may share information with service providers and partners where reasonably necessary to operate the App and provide requested services.

6. Logistics Partners

To facilitate a scheduled pickup, relevant information may be provided to the assigned logistics partner. This may include the user’s name, pickup address, selected location, scheduled pickup information, order information and verification information required to complete the collection.

7. Third-Party Services

The App may use third-party services for functions such as authentication, maps, hosting, analytics, notifications or other technical services.

Such third-party services may process information in accordance with their own privacy policies and applicable terms.

8. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, misuse or destruction.

9. Data Retention

We retain information for as long as reasonably necessary to provide the App’s services as per your request, maintain records, fulfill legitimate business requirements, resolve disputes, prevent fraud and comply with legal obligations.

Retention periods may vary depending on the type and purpose of the information.

10. Account Deletion

1. App Users can delete their account and other related data from the application itself.

2. Users may request to delete their account from Plannex website.

Upon receiving a valid deletion request, we will delete applicable personal information in accordance with our retention requirements and applicable law.

11. User Rights

Depending on applicable law, users may have rights relating to their personal information, including rights to access, correction, deletion, restriction or other applicable rights.

Requests can be submitted using the contact information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page and the “Last Updated” date will be revised.

13. Contact Us

For privacy-related questions, requests or concerns, contact: