Terms & Conditions

Plannex > Terms & Conditions

Welcome to Plannex India.

These Terms & Conditions govern your access to and use of the Plannex mobile application and related services.

By registering for, accessing, or using the App, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the App.

1. About the App

Plannex is an focused digital platform designed to encourage responsible waste collection, recycling, environmental awareness and community participation.

The App may allow users to:
  1. Create and manage a user profile.
  2. Register using mobile authentication.
  3. Schedule waste collection and pickup appointments.
  4. Submit recyclable materials such as plastic, paper, metal, and e-waste.
  5. View waste collection history.
  6. Earn points, rewards and achievement levels.
  7. Maintain activity streaks.
  8. Participate in educational or mind-based games.
  9. View leaderboards.
  10. Create and publish posts containing text and/or images.
  11. Like, comment on and share user-generated posts.
  12. Edit or delete eligible posts.
  13. View pickup locations through map functionality.
  14. View assigned logistics partner information where applicable.
  15. Access the application guide and help information.

2. Eligibility and Age Requirements

The Plannex mobile application and its services are intended exclusively for individuals aged 18 years and above.

By registering for, accessing, or using the App, you represent and confirm that:

1. You are at least 18 years of age.
2. The information you provide during registration is accurate and complete.
3. You will use the App in accordance with these Terms and applicable laws.

Individuals under 18 years of age are not permitted to register for or use the App.

Plannex may implement reasonable age-verification measures and may restrict, suspend, or terminate an account if there are reasonable grounds to believe that the user does not meet the minimum age requirement or has provided false age information.

If we discover that an account belongs to an individual under 18, we may take appropriate steps to restrict access and delete the account and associated personal information in accordance with our Privacy Policy and applicable law.

Users must comply with all applicable laws and must be legally competent to enter into agreements under applicable law.

3. User Account

Users may be required to register and authenticate their mobile number to access certain features.

You are responsible for providing accurate information and for keeping your account information secure. You must not impersonate another person or create an account using false information.

If you believe that your account has been accessed without authorization, you should contact us immediately.

4. Waste Collection

Users may schedule collection of eligible recyclable materials through the App.

The availability of pickup services may depend on the user’s selected location, service availability, logistics capacity and other operational factors.

Users must provide accurate pickup information and prepare the waste according to the instructions provided in the App.

We reserve the right to reject, modify or cancel a collection request where the material is not eligible, incorrectly prepared, unsafe, or otherwise, unsuitable for collection.

5. Waste Material

Users must not submit hazardous, illegal, explosive, radioactive, biomedical or otherwise dangerous materials unless the App expressly states that such material is supported and the applicable collection requirements are satisfied.

Users are responsible for safely storing recyclable material before the scheduled pickup.

6. Pickup and Logistics Partners

Collection may be performed by logistics or recycling partners assigned through our backend systems.

Pickup details may include the collection address, scheduled date, order information and verification information necessary to complete the collection.

A collection may require OTP verification or another verification method before an order is marked as completed.

7. Points, Levels and Rewards

The App may provide points, levels, badges, streaks and rewards based on eligible activities.

Points, levels and rewards are promotional or engagement features and do not represent cash, currency, deposits or guaranteed monetary value   unless expressly stated otherwise.

We may modify reward criteria, points, levels or reward availability where necessary for operational, technical, legal or policy reasons.

Fraudulent, automated, abusive or manipulated activity may result in cancellation of points or rewards and suspension of your account.

8. Games

The App may contain simple educational, cognitive or mind-based games. Game scores, points and rewards may be subject to specific rules displayed within the App.

Game participation does not guarantee any monetary benefit or physical reward unless specifically stated by us.

9. User-generated Content

The App may allow users to create and upload content, including text, photographs, images and other material (“User Content”).

You are responsible for the content that you submit on the application.

You must not upload content that:

  1. Is unlawful, threatening, abusive, hateful or defamatory.
  2. Contains sexually explicit or inappropriate material.
  3. Promotes violence or dangerous activities.
  4. Violates another person’s privacy.
  5. Infringes copyright, trademark or other intellectual property rights.
  6. Contains personal information of another person without authorization.
  7. Attempts to scam, mislead or impersonate another person.
  8. Contains malicious software or harmful content.
  9. Is otherwise prohibited by applicable law or platform policies.

We reserve the right to review, remove, restrict or disable access to User Content that violates these Terms or applicable policies.

10. Likes, Comments and Sharing

Users may interact with their Content through features such as likes, comments and sharing.

Users must use these features responsibly and must not use them to harass, threaten, exploit or harm other users.

11. Maps and Location

The App may use map services to display or select a pickup location. Location information provided by users should be accurate enough to facilitate collection.

Map information may be provided by third-party services and may not always be completely accurate or available.

12. Prohibited Activities

You agree not to:

  1. Use the App for unlawful purposes.
  2. Attempt to gain unauthorized access to the App or backend systems.
  3. Manipulate points, rewards, rankings or game results.
  4. Use bots, scripts or automated systems without authorization.
  5. Submit false pickup requests.
  6. Provide misleading information.
  7. Abuse logistics partners or other users.
  8. Interfere with the operation or security of the App.

13. Account Suspension or Termination

We may suspend, restrict or terminate an account if we reasonably believe that the user has violated these Terms, applicable law, or platform policies.

Users may request deletion of their account through the available account deletion mechanism or by contacting us.

14. Intellectual Property

Unless otherwise stated, the App, including its software, branding, design, graphics, text, logos and other materials, is owned by or licensed to Plannex.

Users may not reproduce, modify, distribute, reverse engineer or commercially exploit the App without prior authorization.

15. Disclaimer

We aim to provide reliable waste collection and recycling services, but we do not guarantee that the App or every feature will always be available, uninterrupted, error-free or completely accurate.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Plannex shall not be responsible for indirect, incidental or consequential losses arising from the use of the App or inability to use the App.

17. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page with a revised “Last Updated” date.

18. Governing Law

These Terms shall be governed by the applicable laws of India, unless otherwise required by applicable law.

19. Contact Us

If you have questions regarding these Terms, please contact us at:

Plannex

Email: team@plannex.in

Phone: +91 8796444369

Address: The Oberoi Office Tower, 6th Floor, DLF Cyber City, DLF Phase 3, Sector 25, Gurugram, Haryana 122002